Terms & Conditions
25eight Pty Ltd (we, us, and our) owns and operates the website www.25eight.co and subsequently our learning platform 25eight.academy (collectively the ‘Sites’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’)
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of any entity (‘you’), and 25eight concerning your access to and use of the Services. You agree that by accessing the Services, you have read understood and agree to be bound by all of these Legal Terms.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time.
The Service are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
1 - Acceptance of Terms
By accessing and using the Products and Services offered by 25eight, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from purchasing or using our products and services, please discontinue use immediately.
2 - Your Obligations
We offer our clients and users access to a number of digital products and programs (collectively, ‘Products’). You may speak with us directly or access the Site to find information and purchase our Products.
You agree that you will not:
access or use the Site, its content, or that of any of the Products, in any manner or for any purpose that is illegal;
use any device, software, process or means to interfere or attempt to interfere with the proper working of the Site;
use an automated device, software, process, or other means to access, retrieve, scrape, or index the Site;
hide, alter, distribute, reproduce, or delete any copyright, trademark, proprietary notices, advertisements, or any other information contained on the Site;
use the Site to transmit any spam, chain mail, or junk mail;
use the Site to post any material that is offensive, inappropriate or misleading;
use the Site to promote copyrighted material or material created by others without direct permission; or
introduce any viruses or material that contain components harmful to the Site.
You must take your own precautions to ensure your use of the Site does not expose you to the risk of viruses, malicious computer code, or other forms of interference, which may damage your own computer systems. We will not be responsible for any interference or damage to your own computer systems or data that arises in connection with the use of the Site.
You will be provided with secure login details to the Site. These login details are personal to you and must not be transferred to any other person. It is your responsibility to ensure that your login details are kept secure, and you agree to contact us immediately if you suspect your login details have been stolen.
3 - Our Products & Services
25eight offers a range of capability-building programs and services for small and medium-sized businesses, including but not limited to:
Small Business Capability Gap
AI Opportunity Workshop
Next-Level Growth Program
Industry Growth Program
Lead with AI Program
CEO Circle
Capability Coach Training
Certificate of Human-Centred Business Coaching
Each Product is described on our website with details of its content, features and any prerequisites. We can provide further information on request.
We reserve the right to remove or vary any content contained on the Site for any reason, but we are not responsible for any failure or delay in removing such material. We also reserved the right to, at any time and for any reason, deny you future access to the Site or impose conditions on your access. If you feel we have been unfair in our moderation, please email us setting out your concern and provide a way for us to contact you, and we will contact you to discuss it further.
All Products and Services are subject to availability. We reserve the right to discontinue any Products and Services at any time for any reason.
4 - Small Business Capability Gap and Diagnostic Data
The Small Business Capability Gap is a diagnostic tool that collects information about your business, including but not limited to: business stage, industry sector, geographic location, revenue range, team size, and responses to capability-focused questions.
Information collected through the CGI is used for the following purposes:
• To generate your individual diagnostic report and capability profile
• To inform the design and delivery of the program or coaching engagement you are enrolled in
• To assist your program coach or facilitator in tailoring support to your business context
We do not sell, rent, or share your individual diagnostic data with third parties for commercial purposes.
25eight may, now or in the future, use aggregated and fully anonymised insights drawn from diagnostic data to improve program design, inform sector-based capability research, and contribute to the broader understanding of small business capability across Australia. This research is conducted solely for the benefit of small business and will never identify individual businesses or individuals.
Where location-based data is used in aggregated insights, it will be presented at a regional or sector level only, with no individual data point capable of identifying a participant.
Diagnostic data is retained securely for the duration of your program engagement and in accordance with our Privacy Policy. You may request access to, or deletion of, your diagnostic data at any time by contacting programs@25eight.co.
5 - Artificial Intelligence
25eight integrates artificial intelligence (AI) tools into elements of our programs and internal operations. We are committed to using AI in a way that is transparent, human-centred, and in service of participant outcomes, not as a substitute for professional judgment or facilitated learning.
Participants in 25eight programs may be introduced to and invited to use AI tools as part of their learning experience. This includes but is not limited to:
• Using AI tools to generate, refine, or evaluate business outputs as part of program activities
• Exploring AI as a strategic capability within their own business context
Where AI tools are used within a program, facilitators will provide guidance on appropriate and responsible use. Participants are responsible for reviewing, validating, and taking ownership of any outputs they generate using AI tools during or after the program.
25eight uses AI tools to support internal operations, including artefact development, program design, communication workflows, and administrative efficiencies. These tools are used by our team and do not involve the direct processing of participant personal data by third-party AI systems, except where this is integral to a platform or automation we use in delivery.
We do not share participant personal data with AI systems for training, profiling, or commercial purposes. Where participant information passes through automated systems (such as enrolment, scheduling, or reporting workflows), this occurs solely to support program delivery and is managed in accordance with our Privacy Policy.
Our use of automation and AI-enabled tools is designed to improve the efficiency and quality of your experience, not to replace the human expertise, coaching relationships, and facilitated learning that sit at the core of what we do.
At 25eight, AI is a capability tool, not a substitute for human-centred practice. Our programs are designed, led, and evaluated by people. AI supports the work; it does not define it.
6 - Partner-funded programs
Where 25eight delivers programs on behalf of a government body, local council, or industry partner (collectively, 'Partners'), the following provisions apply:
These Terms & Conditions apply in full to all 25eight-delivered programs, including those funded or commissioned by a Partner. In addition, Partner programs will typically carry program-specific terms relating to:
• Eligibility criteria and application requirements
• Selection processes and panel decisions
• Participant commitments and attendance obligations
• Use of business name, photos, and video for Partner promotional purposes
• The Partner's own liability and data governance obligations
Partner-specific terms will be provided to you at the time of application or Expression of Interest (EOI) and must be agreed to as a condition of participation.
Where a conflict exists between these Terms and the partner-specific program terms, the program-specific terms will prevail in relation to eligibility, selection, attendance, and Partner reporting obligations. These Terms will continue to govern all matters relating to your engagement with 25eight as the delivery provider, including intellectual property, data handling, and conduct.
For Partner-funded programs, your business name and any photos or videos produced in relation to the program may be used by the Partner for promotional purposes, including print publications, websites, and social media. This consent is obtained at the time of application. If you have concerns about this use, please raise them prior to submission of your EOI or application.
25eight's liability in Partner-funded programs is limited to its role as the delivery provider. The commissioning Partner retains responsibility for program funding, selection processes, and any obligations arising from their own terms of engagement. Neither 25eight nor the Partner will be liable for any action or claim arising from the EOI or selection process, to the extent permitted by law.
7 - Payment and Pricing
All prices are in Australian Dollars (AUD) and are exclusive of applicable taxes unless explicably detailed. Payment is required in full prior to accessing the Products unless a payment agreement has been made. We accept payment through Stripe. Prices may be subject to change without notice.
8 - Access and Delivery
Upon successful payment, you will receive access to the Services and/or Products, with the digital products being accessible via a link in an email. The link will take you to our learning management system 25eight Academy and require you to create an account. It is your responsibility to ensure compatibility with any required technical specifications.
We use all reasonable endeavours to ensure that the Site is accessible, but there will be times when access may be suspended in order to perform necessary maintenance, updates, or upgrades. We reserve our right to suspend or terminate access to the Site at any time without reason and without notice.
9 - Intellectual Property
All content and materials provided as part of our Products and Services are owned by 25eight and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written consent.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, frameworks, program frameworks, software, website designs, audio, video, and text. Photographs, and graphics in the Products or Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’)
Our Content and Marks are protected by copyright and various other intellectual property rights and unfair competition laws within Australia and around the world.
The Content and Marks are provided in or through the Products and Services as is for your personal, non-commercial use or internal business purpose only.
We reserve all rights not expressly granted to you in and to the Service, Content, and Marks
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
10 - Your Submissions
Please review this section carefully prior to using our Products and Services to understand the (a) rights you give us and (b) obligations you have when you post or upload content through the Site.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback or any other information about the Products and Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
11 - Accuracy and Limitation of Liability
We do not make any representations, warranties, or guarantees, as to the accuracy, quality, completeness, currency, or validity of any information on the Site.
The advice and information contained on the Site and provided in the Products and Services is of a general nature and does not take into account individual circumstances. We make no warranties that your participation and completion of any Product will achieve any specific outcomes.
12 - Participant responsibilities
Participants are responsible for actively engaging in the Services, and adhering to the conduct guidelines provided by 25eight. This includes:
• Attending scheduled sessions and workshops as committed at the time of application
• Completing program modules and activities in good faith
• Treating facilitators, coaches, mentors, and fellow participants with respect
• Not sharing program content, login credentials, or proprietary materials with third parties
• Taking responsibility for reviewing and validating any outputs generated using AI tools within the program
Misuse, unauthorised sharing of content, or conduct that is disruptive or harmful to the program environment may result in termination of access without refund.
13 - Cancellation and Refund Policy
Cancellation requests must be submitted in writing to programs@25eight.co. Refunds may be provided according to the following conditions:
Full refund within 30 days of purchase date
No refund after 30 days from the purchase date.
14 - Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy (click here). By using our Products & Services, you consent to the collection, use and disclosure of your personal information as outlined in the Privacy Policy
15 - Liability
We do not provide warranties or guarantees for content in or linked to the Site or via the Products and Services except to the extent that Australian Consumer Law applies to our or third-party products and services. To the extent permitted by the law, we exclude all liability for any direct or indirect injury, loss, claim, or damage under the law of contract, tort or otherwise, including loss of property, loss of business, loss of internet connection, loss of profit, loss, or corruption of data, loss of use, whether foreseeable or not, that arises out of, or in connection to the use of or access to the Site or the Products.
You agree to indemnify 25eight, keep indemnified, and hold harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to any work deadlines not met, advice, or services provided. 25eight is not liable for any loss that may occur before, during, or after the development of projects undertaken. 25eight will not be held responsible for any delays, errors, or losses arising from any third party.
16 - Communications
If you contact us or leave a comment on the Site, we will take all efforts to respond to your comments, but we cannot guarantee we will do so. Our responses are for informational or educational purposes only and you should form your own conclusions and seek your own advice regarding their content.
17 - Confidentiality
Where the Services include coaching, mentoring, both 1:1 and group delivery, both the coaches/mentors and participants participating in 25eight Services are expected to maintain the confidentiality of all shared information. This mutual respect fosters a trustworthy and productive mentoring environment.
As a participant, you agree to:
Maintain Confidentiality: Keep all information shared by your coach/mentor during sessions confidential, unless explicit permission is granted by the coach/mentor to share specific details.
Use of Information: Utilise the knowledge and insights gained solely for personal and professional development within the scope of the coaching/mentoring relationship.
Exceptions: Acknowledge that confidentiality may be breached only if required by law or to prevent harm to yourself or others
Any unauthorised disclosure of confidential information by either party may result in termination from the Services and potential legal action, depending on the severity of the breach.
By participating in 25eight Services, both coaches/mentors and participants acknowledge and agree to adhere to these confidentiality obligations to maintain the integrity and trust essential to the relationship.
18 - Modifications and Updates
25eight reserves the right to modify, update, or discontinue any aspect of the Products & Services at any time, Changes will be communicated through email. Continued use after changes constitutes acceptance of the modified terms.
19 - Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
20 - General
If any part of these terms and conditions are determined to be illegal, invalid, or otherwise unenforceable or void, that part shall be severed to the extent necessary and the remainder of these terms and conditions shall continue in full force and effect. Failure to enforce any right under these terms and conditions will not be construed as a waiver of that right or any other right under these terms and conditions. This document constitutes the entire agreement between you and us in regards to your use of the Site and its terms may not be varied without our written consent.
21 - Contact information
For enquiries, support, or concerns related to our Products and Services, please contact programs@25eight.co